Frequently asked Questions:
1. Do I need to set up an account for shopping?
Registering an account is optional. Once logged in, your customer details are stored and settled the next time you visit.
2. How do I know if an item is in stock?
Browse for your favorite products. If you can place an order, they will be in stock. Otherwise, it will be out of stock. Note that even if you have an item in your shopping cart, it is not retained and can be used by other customers as you browse.
3. Why are my items out of stock?
We strive to keep all the items listed in the catalog available. However, the material may be temporarily out of stock due to the success or delay in the supply of a particular material.
What is the return policy?
We have a 30 day money back guarantee on all orders placed through Axstay. Please note that only unopened and unused returns are accepted.
For more information, see our return policy.
Payment and shopping:
1. What payment terms can I choose?
Paypal, visa, mastercard
2. I placed an order, but never received a confirmation email?
If you do not receive email within a few hours of placing your order, make sure to check your personal “spam” folder. Also, be sure to check your phone as you may have entered a phone number instead of an email. Or the E-mail address on the file may be misspelled.
3. I got a refund, but haven’t I seen it yet?
Depending on your financial institution, it may take up to 2-5 business days for the refund to be cleared, and 7-10 business days for the refund to be credited to your account.
How do I place an order?
Place an order:
1. Finish adding the item to the shopping cart
You can check out through our website.
3. You will be directed to our customer information page. The system will prompt you to enter:
The name of the
5. Click the “Continue Mode of Transportation” button to continue. Please make sure the shipping address you entered is correct (if it is different from the billing address). When you have finished, click “Continue with Payment”
6. You will need to enter the payment details. If applicable, you may choose to indicate the same shipping and billing details.
7. After filling in the form, click the “Complete order” button. You will be taken to a screen where your order has been successfully processed!
8. If you encounter any difficulties in the checkout process, please feel free to contact our customer service department by emailing [email protected]
9. After receiving the order, what if the item or product is missing or incorrect?
For lost or misshipped items, please contact us at [email protected] Please provide your trade reference number (order number) and proof (image file size should be less than 1MB). We will be more than happy to repackage the correct item for you without any extra cost and we will not ask you to return the item that was mistakenly sent back to you! You can keep it as our gift.
Delivery and transportation:
1. Which cities would you like to ship to?
We provide US delivery for all products.Orders are usually sent within 3 to 7 business days.If restocking is required, we will arrange your delivery immediately after restocking.
2. How do I track my order?
After processing the order, you will receive the order confirmation, the waybill number of the order and the website for tracking the order information.You can also contact us at [email protected] We will inform you that the order has been shipped.Please note that we do not provide cash on delivery. The above confirmation and order information will be sent to the email address provided in your order.
3. How long will my order take?
We will ship the goods within 3-7 business days after you place your order. It will be shipped from China. After the order is issued, The shipping time usually takes 10-22 days.However, due to COVID-19, the delivery date may be delayed by several business days.Hope it’s safe.
4. Can I cancel the order?
All orders will be processed automatically and shipped immediately after placing the order.If you want to cancel the order, please send the cancellation request via email within 12-24 hours after placing the order. If the order has not been shipped, you will be refunded.Once shipping arrangements have been made, they cannot be cancelled.
5. Is delivery available on Sundays and public holidays?
Sorry, we don’t offer delivery service on Sundays and public holidays.